Do I purchase my own can?
Yes you supply your own can. It must be made of a durable, corrosion-resistant, non-absorbent material, watertight, with a close fitting cover and two handles.
Our standard rates are based on a 32 gal can. We offer service for 45 gal cans on a weekly pick up only. 45 gal cans are the largest size cans that we service. There are no exceptions.
How much can my can weigh?
Under our tariff from the Washington State Department of Utilities and Transportation, cans cannot weigh more then 12 lbs empty and 65 lbs full.
How often do you pick up?
We offer weekly, every other week, monthly and on call schedules.
Why must I stay on my every other week schedule?
You are billed automatically for the pick up service that you requested when you signed up. If you place your can out on your “off” week, you will be charged for an extra pick up. Please contact our office to change your weeks of service or to get you back on schedule. There is a calendar link on the home page for our every other week customers.
I have neighbors that share my pick up location, how does the driver identify my can?
Please mark your name and address on your can.
What are considered extra can charges?
Any material outside or on top of your can is billed as extra, or if you place your can out on the “off” week. If you have a problem with people leaving items at your stop, please notify our office and we will request the driver to pick up your can only.
Why must my can be out by 6:00am?
Our drivers leave our facility at 6:00am and begin their routes shortly thereafter. Although your regular driver comes at a particular time each week, there can be route, driver or unanticipated changes that may alter the time of your pick up. If you are missed for any reason please call our office. If the driver is still in the area, we will dispatch him to pick you up, however if your driver is out of the area, there will be a return trip charge.
What can be done to keep animals out of my trash can?
Make sure you have a tight fitting lid and secure your lid with a bungee cord.
Why am I charged for service when I leave for the winter or vacation?
Our billing system automatically charges your account for the service level that you requested when you signed up for service. We do not bill manually except for any extra you may have placed out. If you leave for an extended period of time, please contact our office to stop your service as until notified your account continues to be billed. Your service is similar to other utilities such as phone and power companies. Your service level is billed to you automatically and any extra is then billed.
How can I pay my bill?
We send billing statements every month to commercial accounts and every two months for residential accounts. You can mail a check or money order with your remittance stub in the enclosed envelope found in your bi-monthly statement, or mail in your remittance stub with your credit card information, or stop at our office and pay in person or call our office and pay with your credit card. We also offer auto payment with your credit card. Please contact our office for details. You can also log on to www.wasteconnections.com to set up on-line auto pay. Please no postdated checks. Payments received after the due dates are not reflected on your next month’s statement, but will appear on the next statement. Please write or call our local office for service changes. Notes and letters sent with your payments do not always come back to our local office.
What holidays do you pick up on?
Holiday information is printed on your account statement, on our web page, and is available on our voicemail system.
What happens when my road is closed or there are no pick-ups due to weather conditions?
Under our tariff from the Washington State Department of Utilities and Transportation, pick ups may be missed due to weather or road conditions. If the material is collected on the next scheduled or available pick up date, the company is not obligated to extend credit for the missed pick up.